<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">I got this following message from a client. This came after a great deal of work by a gracious Aran. I'm a little under qualified to answer. What should I say? Or How can this be dealt with? Is the only option upgrade or redesign?</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">The issue is a swf menu on the left of <A href="http://www.pisgahforestinstitute.org">www.pisgahforestinstitute.org</A></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">"We still have the Flash compatability problem as a common problem with early versions of Explorer. We want to keep the option visible that directs users to the proper website to download the necessary flash updates (as you had posted earlier). The biggest problem with Flash is not the lack of the graphics across the top, but the fact that the left toolbar doesn’t work; is there a way of getting around the toolbar problem by using a lesser version of Flash? The site map is also difficult to use because it opens up a new frame for each click, with no way of navigating the site except for using the back button; we want this site map to operate essentially as a web-site without the Flash version.</SPAN></FONT></DIV><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"> </SPAN></FONT></P><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">We noticed all these problems when we showed the site off to our funding agency over the weekend. As I mentioned, they loved the website, but we had to move locations to find a computer that had all the upgrades. What showed up on the lower-version computer was: no left toolbar, no way to easily be directed to an upgrade, and no way to navigate using the site map. If some of our college computers have this problem, we know that teachers using home computers or school computers will also experience them. We’d like those things fixed as part of your webmaster contract. We are pleased with the product, but just want it to function as we need. Thanks for your effort and the work you have put into the site. We all want to be proud of it."</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"><BR class="khtml-block-placeholder"></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001380" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">Stephen</SPAN></FONT></DIV></BODY></HTML>