[SWFObject] Still......

[Stephen M. Rapp]

I got this following message from a client. This came after a great  
deal of work by a gracious Aran. I'm a little under qualified to  
answer. What should I say? Or How can this be dealt with? Is the only  
option upgrade or redesign?

The issue is a swf menu on the left of www.pisgahforestinstitute.org

"We still have the Flash compatability problem as a common problem  
with early versions of Explorer. We want to keep the option visible  
that directs users to the proper website to download the necessary  
flash updates (as you had posted earlier). The biggest problem with  
Flash is not the lack of the graphics across the top, but the fact  
that the left toolbar doesn’t work; is there a way of getting around  
the toolbar problem by using a lesser version of Flash? The site map  
is also difficult to use because it opens up a new frame for each  
click, with no way of navigating the site except for using the back  
button; we want this site map to operate essentially as a web-site  
without the Flash version.

We noticed all these problems when we showed the site off to our  
funding agency over the weekend. As I mentioned, they loved the  
website, but we had to move locations to find a computer that had all  
the upgrades. What showed up on the lower-version computer was: no  
left toolbar, no way to easily be directed to an upgrade, and no way  
to navigate using the site map. If some of our college computers have  
this problem, we know that teachers using home computers or school  
computers will also experience them.  We’d like those things fixed as  
part of your webmaster contract. We are pleased with the product, but  
just want it to function as we need. Thanks for your effort and the  
work you have put into the site. We all want to be proud of it."

Stephen
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